Archive for ‘Management Skills’

August 24, 2011

Webinar Series

WEBINAR PRICING:
$39 General Admission
$29 CMI Awardees
Free to Current Coaching Clients of People Biz, Inc.

Register Here!

STRATEGIC PLANNING | Friday, October 14, 2011 | 1:00 PM – 4:00 PM CST
Led by Paula Fracasso
Create a vision statement, mission statement, and practiced values as the foundation for your business plan and culture. Then get step-by-step instruction on how to set goals, build strategies and create action plans in alignment with your culture. This is a great course to do with your team!

HIRING PLAN | Thursday, November 10, 2011 | 2:00 PM – 5:00 PM CST
Led by Alicia Marie
How do you know when it is time to hire?  What role is the right one?  Identify a strategy for building your organization as well as a hiring process for identifying talent.  Save time, money and the headache of a bad hire.

INSPIRED GOALS | Thursday, January 12, 2012 | 2:00 PM – 5:00 PM CST
Led by Alicia Marie
Just another year?  Join us for an enlightening look at how to set goals that inspire, motivate and support your vision. Give yourself the time and space you need to create your goals this year. You have never done a course quite like this one. People who participate report breakthrough results all year long!

DISC TRAINING | Friday, February 24, 2012 | 1:00 PM – 3:00 PM CST
Led by Paula Fracasso
Discover your own behavior and how to relate best with each behavior style. Go beyond the interview and learn to accurately use the DISC Assessment tool when hiring. Learn to effectively coach your employees and/or understand how to best train and manage an employee.
*Tuition is $99 (includes cost of DISC and your in-depth 15 page DISC report)

MASTER COMMUNICATOR | Thursday, March 22, 2012 | 1:00 PM – 4:00 PM CST
Led by Alicia Marie
We learn how to communicate because we want something…to be held, fed, etc. Most of us still communicate for that reason and only that reason, which leads to a control/command style of communication. As most leaders have figured out, “telling and directing” simply doesn’t work well. Yet as leaders, it can seem as if we do not have any choice? We are stuck in that first model of communication. Join us and learn how to shift into an effective communication model of engagement, collaboration and possibility.

COACHING SKILLS FOR MANAGERS | Thursday, April 12, 2012 | 1:00 PM – 4:00 PM CST
Led by Deborah Huyer
Maybe you do not have to know it all or do it all? Join us for a lively discussion about coaching versus managing. Learn how to grow and develop your employees and reap the benefits of leading versus managing. (Master Communicator is a prerequisite for this course.)

RAVE REVIEWS | Thursday, May 17, 2012 | 1:00 PM – 4:00 PM CST
Led by Deborah Huyer
Stop going through the motions of an annual review. Learn how to set yourself, your business and your employees up to win. Write employee reviews that support growth, learn how to give feedback, identify growth opportunities and develop personal development plans with employees.

Register Here!

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February 10, 2011

The Coaching Clinic: Coaching Skills for Managers

Two Day Course

Next Public course is March 31st – April 1st in Bellevue, Washington. 

The Coaching Clinic Brochure | Training Registration Form  

Coaching is the quickest and most effective method for developing your employees. A fun, highly participative and practical course designed to provide you and your managers with the tools and skills needed to become an outstanding coach. HCRI Approved Hours: 11.5 hours! Course includes a coaching session with Trainer Alicia Marie as well as a DISC Assessment.

* Learn powerful and effective techniques that help you seize daily coaching situations.

* What coaching is about, why it is effective and how to implement it in the workplace.

* Learn how to make the traditional switch from “Command and Control” style management to collaborative and supportive coaching.

* The use of behavior assessments and how they apply when coaching.

* Identify goals and create action plans with employees.

* Promote learning and discovery in your business.

* Accountability – what it takes and how to infuse your company culture with it.

* Personal Foundation – modeling “Real Power” in the workplace.

I attended a Coaching Clinic that Alicia Marie presented and was amazed at the knowledge that I gained! I originally signed up for just the PHR credit, but left with a whole new awareness of myself, those that I work with and am surrounded by. On a conference call with my supervisor and a few Execs’, we were discussing another employee and it hit me what type of personality each member of the call was! With this newfound knowledge I was able to guide the conversation so everyone was on the same page and I left feeling I now knew exactly how to relate to those that I support daily. I would recommend Alicia’s Coaching Clinic to anyone. I promise you, you will come out of this clinic with a new perspective in everything you deal with!

– Michelle Lopez, PHR , HR Director

September 22, 2010

“Oh Fear” by DeAnne Pearson – A Poem Inspired by Leading Change

 

“Oh Fear” by DeAnne Pearson
A poem inspired by Leading Change

 

Oh fear, oh fear, my old friend,

I have put you on a shelf.

It is not that I don’t expect to see you again,

But while holding onto you, I can’t be myself.

You have poked me and prodded me as a tool,

That I have relied on too long and it has made me still,

And often you have made me the fool.

But, it is time that I live, and you can watch from the window sill.

I have things to do and you weigh me down,

You are keeping me from being who I really am, that is even sadder.

Through Leading Change, that is what I again and again have found-

That each of us, including me, really does matter.

With lots of support and tremendous care of leaders far and near-

Brett, Ed, Mark, Reen, Stacy, Ken, Jess, and Alicia Marie, who I hold dear.

Fear, oh fear, you can’t keep me too busy to be present in my life,

……As artist, writer, Christian, mother, daughter, friend and wife.

_____________________________________________________

www.peoplebizinc.com
www.deannepearson.com

_____________________________________________________

September 1, 2010

Be Sure You Have Your Employees’ Backs!

In tough times, people feel more vulnerable and their senses of safety and confidence can easily evaporate. Never has it felt more important to watch out for your people. A boss who backs up her people provides an emotional relief as well as a material one. But don’t assume that your team members know that you’d go above and beyond to support them. Even the best bosses can be poor judges of what it’s like to work for them. Make it clear by telling your employees that you have their backs. And, since actions always speak louder than words, take every opportunity to demonstrate your unwavering support and avoid creating situations that make it seem like it’s everyone for him or herself. 

Today’s Management Tip was adapted from “Do You Have Their Backs? Or Just Your Own?” by Robert I. Sutton.

July 13, 2010

Death of a dinosaur: The end of the annual performance review- and the birth of Organizational Coaching

Ask An Expert – Join Alicia Marie as she interviews Executive Coach, Deborah Huyer Aug 25th at 4pm CST 

” Death of a dinosaur: The end of the annual performance review- and the birth of Organizational Coaching

The business world is growing and changing at ever quickening speeds, yet there has been little change in performance management over the past 10 years to adapt to these changes.Like the platypus, the annual performance review has not kept up with the speed of change and finds itself stagnant, obsolete and ineffective in meeting today’s needs. For many companies it is a slow and painful death bringing too little relevant information, too late to make a difference.  Weeks of lost productivity, gathering feedback, filling out forms,  uncomfortable meetings, and mismatched expectations is hated and reviled by managers and employees alike. New and ever changing business challenges, need a new performance management approach that is relevant, agile and iterative –  leading to continuous growth and results. Until performance management is an integrated business process like project management, software development, and general accounting procedures, it will remain a slow moving dinosaur, ambling its way towards extinction – unfortunately taking many  businesses with it. Learn more about Integrative performance coaching (organizational coaching) in this interview. 

RSVP by calling  (512) 989-2230 or by sending an email to reserve@peoplebizinc.com 

You will call in at l: (724) 444-7444,  Call ID:  64981,  Pin: 1#   – The call is free.

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June 25, 2010

Ask an Expert, Carol Adler

Carol Adler, MFA’s first ghost-written book listing her name as co-editor, Why Am I Still Addicted? A Holistic Approach to Recovery, was endorsed by Deepak Chopra, M.D., and published by McGraw-Hill. Other publications include three novels, four books of poetry, and well over 200 poems in literary journals. She has ghostwritten over 40 non-fiction and fiction works for a number of professionals in the education, health care and human potential industries.

Carol is President of Dandelion Books, LLC, http://www.dandelion-books.com of Tempe, Arizona; a full service publishing company. She is also President and CEO of Dandelion Enterprises, Inc., http://www.write-to-publish-for-profit.com and President of the International Arts & Media Foundation, a non-profit subsidiary of Dandelion Enterprises, Inc.

Her business experience includes co-ownership of a Palm Beach, FL public relations company and executive management positions in two U.S. rejuvenation and mind/body wellness corporations, for which she founded publishing divisions. Carol has served as editor of several poetry and literary magazines. Her career experience includes extensive teaching of college-level creative and business writing, and conducting of writing workshops in prisons, libraries, elementary, junior and high schools, and senior citizen centers.

Date & Time: Wednesday July 21st, 2010 at 2PM CST.

Call               (512) 989-2230         (512) 989-2230 or email rsvp@peoplebizinc.com.

To join session, dial               (724) 444-7444         (724) 444-7444, call ID: 64981, pin: 1# No cost to attend. Reserve your space today!

February 11, 2010

Alicia Marie will be Coaching Women at the American Express OPEN Women’s Business Summit featuring Make Mine a Million $ Business in Conjunction with Count Me In Organization

The American Express OPEN Women’s Business Summit will attract upwards of 500 women business owners at all level of business development to this day and a half event. The content is structured so that the emerging, established and growth-oriented entrepreneur will all have access to relevant and timely content and resources. 

Alicia Marie will be coaching these women at this event as they pitch their business in a chance to win the coveted Make Mine a Million $ Business award.

The American Express OPEN Women’s Business Summit will convene on February 17-18, 2010 at the JW Marriott in Houston, TX. The theme of the Summit will be The New Rules for Doing Business for Women Entrepreneurs and will include a multi-tracked conference that offers the following:

  • The Make Mine a Million $ Business competition
  • Critical advice for growth in today’s changing economy
  • Tips on leveraging social media to grow your bottom line
  • Thoughtful leadership, rich discussions and opportunities to connect with fellow women business owners, via the New Rules content track
  • Identification of new markets, with a focus on government contracting market rich with opportunity
  • Contact with an inspiring community of successful women business owners
  • Speakers and resources from our partnering women’s organizations

Due to an overwhelming response, this event has reached capacity and registration is now closed. Please visit the Count Me In website for updates on upcoming Make Mine a Million $ Business events.

February 11, 2010

Alicia Marie Will Be Featured on an Upcoming Office Depot Web Café!

Alicia Marie will be an expert on the upcoming Office Depot Web Café, airing Tuesday, February 16th at 3pm CST. You can join her talk on “Creating a Winning Team of Talent” by clicking here to register.

Alicia’s talk will cover:

  • How to build a talented team
  • How to profile roles and write accurate job descriptions
  • Designing targeted job ads that attract the right people
  • Developing a hiring strategy… and why that is important
  • Great interviewing tips that you can use in your business

Everyone who registers will have the opportunity to also get a free resource cd with all of the materials covered during the Web Café.

July 16, 2009

Happiness Is Positive Cash Flow!

“Cash flow, not profits, is the lifeblood of your business. Project it, monitor it, and manage it well before serious trouble starts to brew.”

In today’s uncertain economy with ever rising interest rates, many small businesses with limited financial training are having problems staying alive, let alone prospering. In fact, 63% of new businesses don’t survive six years– and most work-at-home people fail within 6 months!

The primary reason is bad cash management. Too many self-employed people neglect their cash flow until it is too late to recover. So the big question is: How will you manage your cash flow effectively? If you are not sure, then you are on shaky ground.

Let’s break down these tips one at a time.

Fast Collection

In your business, you should collect money as fast as you can. To do so, try these four things:

• Try to speed up customer orders by having them e-mail their orders to you straight from your website.
• Send out your invoices the same day goods are shipped, not a week or two later.
• Indicate on your invoice when payment is due, and specify the penalty interest for late payment. Enforce late fees.

Deposit Money Fast!

This seems only obvious, but it’s extremely important.

Always deposit checks the same day they are received. Don’t hold checks until the next day because you lose one day’s float. Key point: you can lose three days of float by not depositing Friday’s checks until Monday.

• Compare pricing for merchant credit card services; run credit cards as soon as payment due.
• Obtain availability of 0 to 2 days on deposited checks. Don’t let your bank give you the customer availability of 1 to 5 days. Be persistent. Ask the bank for its “availability schedule” and scan it to be sure you’re receiving fast availability of two days or less.
• Each bank has its own availability schedule. This is used to assign check availability to consumers, business (commercial accounts), and large corporate accounts. Availability is the number of days until you can use the money deposited by check as cash. For example, a $1,000 check deposited today and assigned a one-day availability can be withdrawn as cash tomorrow.
• Don’t deposit checks in a bank’s Automated Teller Machine or use the Night Depository since you have no evidence that you actually deposited the checks you said you did. Remember, you only receive a receipt that shows the time and dollar amount on the deposit at the ATM, and you get no receipt at the Night Depositor.
• Ask your bank about its deadline for receiving availability on deposited checks. Some banks may require a deposit of an encoded check by 2 p.m., even though the bank is open to 5 p.m. Make sure you make this deadline, otherwise you lose one day’s float.
• Before using a bank’s ATM for check deposits, find out the bank’s availability deadline. Some banks have a 12 noon cut-off time which means that any checks deposited later are considered to be deposited the next day! In that case, you lose an entire day’s float, even though you did your bit to get the checks cashed.

Have a Super Tight Accounts Receivable Policy

Many people think it is no big deal to neglect accounts receivable until bills are collectible. This is bad cash flow policy. Here are seven excellent tips for handling accounts receivable:

• Check the financial health of a new customer before offering them credit. One way of doing this is by using a rating service, such as Dun & Bradstreet (1-800-234-3867).
• Ask a new customer for five business references and don’t neglect to call them.
• Don’t offer too generous discounts, such as 3% for payment in 10 days. A better rate is 1.5% cash discount. It costs you less.
• Charge a “late fee” of 2% per month to customers who pay late and charge back customers who take discounts after the discount periods.
• Follow up on late payers with phone calls and letters. These may seem a bit extreme, but the first letter should go out the very day the amount is one day late! After 30 days late, start this sequence:
     o send out a letter from your attorney
     o turn over the account to a collection agency
     o use a collection attorney
• Don’t send out new merchandise if bills remain unpaid. Remember that bad debts hurt your bottom line! Be vigilant and try to get at least periodic payments from slow payers.
• Instruct your bank to automatically deposit “returned checks.” Ask your bank if they offer Return Item box service. If they do, then use it to redeposit your check and charge back the bank return item free to your customer.

These seven steps are tough and unrelenting, but they may make the difference between a positive cash flow month and a sluggish month for your business.

Disburse Your Money Slowly

Just the opposite of collecting at the earliest possible moment, you should never pay a day sooner than you have to, unless you get a discount for doing so. A lot of people believe in staying ahead of bills and paying them as early as possible, but that’s just poor cash management. You want to keep your money in your hands as long as you can. Here are five suggestions to slow down your disbursements:

• Pay your invoices on the last day they’re due, not before.
• Try to mail your payment on Thursday or Friday to pick up a few extra days mail float over the weekend.
• Use business credit cards for travel, lodging, meals, and small expenses for yourself and your employees. With credit cards you typically don’t have to make payment until 25 days after receiving the statement. Use this float by investing the money. In total, you can typically keep your money invested for 45 days from date of purchase.
• Don’t issue advances to employees. Have them use their personal credit cards or business cards, if you provide them.
• Now, many small businesses neglect to reconcile their monthly bank statements or assume that the bank never makes a mistake. Banks do make mistakes, and you must stay on top of your disbursement to control your cash flow. If you are one of those people who simply can’t stand to balance you check book, you can use a bank’s standard account reconcilement services for a low monthly price — $50 to $100 base charge and 5 to 7 cents a check.

No Extra Money in Your Bank Account

Many businesses make the mistake of keeping too much money in their bank accounts to pay for bank services. This money could be used more effectively elsewhere — such as to pay off a loan or to invest at a more competitive rate. Many businesses have no idea how much money to leave in the bank or what alternatives they have to compensate the bank. Take some time to find out what your minimum balance needs to be.

Get an Account Analysis Statement

How do you know how much money (bankers refer to this as “balances”) to leave in your checking account to pay for bank’s services? That’s a question that more business owners should be asking themselves.

• First, get a price list which shows how much your bank charges for services like account maintenance, checks deposited, checks paid, stop payments and wire transfers.
• Ask the bank to send you a monthly “Account Analysis Statement.” The analysis statement contains the average balance levels for the month — both the ledger and the available balance — as well as a listing of services used, their transaction volumes and cost. This statement should be obtained in addition to the regular monthly bank statement.
• Look at the account analysis to see whether you are overcompensating the bank. Then pull out any excess funds and invest them in a high-yielding money market mutual fund, for example.

A word of advice: Smaller banks may not know what you are talking about when you ask for an account analysis. Larger banks often offer such a statement, but you have to ask for it. And don’t let them charge you for this kind of statement since it is only an invoice.

Inventory is Not Cash

Every item you have sitting on your shelf should eventually be transformed into cash in your bank account, and the sooner the better. As long as it’s inventory, it’s basically dead weight. If it is not moving, you’re not having cash flow.

Here are six recommendations to minimize the cost of your inventory:

• Attempt to forecast as accurately as you can the day, week and month what you expect to sell. There is software for this.
• If you are dealing in more than one item, determine which item accounts for 80% of your sales. Then minimize ordering other items that are selling poorly or infrequently.
• Determine how fast you can get inventory, once you order it. Try to order as late as you can. Some firms can use “just-in-time” inventory which enables them to receive their order the day they need it.
• Determine your economic order quantity and don’t order too much inventory just to save a few pennies.
• Shop around and make sure you are getting competitive prices.
• Develop a policy for determining obsolete inventory, and how you can get rid of it. The best way to get rid of dead inventory is to sell it whatever you can get for it, even if that’s only 10 percent of what you paid for it. At least it will generate cash flow.

Don’t Forget Continuity Sales

Once of the most exceptional ways of controlling and improving cash flow well into the future is by employing something called continuity of sales or services.

Continuity sales are simply a contract to purchase products or services on an installment basis for a fixed period of time.

The best example of a continuity sale is a magazine subscription. 12, 24, or 36 issues delivered each month for X amount of dollars. The bigger the subscription, they better deal you get. The publisher gets more money up front, and the customer gets a better deal in the long run. Continuity can apply to anything.

Let’s say you own a dry cleaning business. How about an annual deal to clean 5 shirts or blouses per week for set amount of money? Get people to pay your for the entire week up front for a lot of fast cash flow. You’ll trade a discount for getting business, but you’ll ensure a steady cash flow for months to come. Continuity works with just about any kind of product or service you are offering, from dry cleaning to our personal consulting service.

You can structure payments for continuity sales on almost any basis, but it’s best by far to go for complete payment up front. After all, the discount is based on a customer’s commitment, and they’ll be a lot more committed with their money on the line.

July 9, 2009

Halfway through the Leading Change program… Hear what participants have to say!

“The Leading Change series has helped me to better understand the importance of self care, self expression, and clear intentions in being an effective leader to others. Through a progressive series of coaching conversations, theoretical models, and development exercises, I have created breakthroughs in leadership that have re-energized me and moved me closer to fulfilling my purpose in life.”

Karina Miller – Human Resources Specialist

“I highly recommend the Leading Change program for anyone ready to take that next step of personal growth as a leader. The synergy of working with a group of highly-talented, committed individuals in a safe environment has been life-changing. Leading Change should be on every leader’s calendar for this year.”

Pam O’Bryant, Manager

 

“I have so much energy now that I have identified and freed myself up emotionally!”

Lois Pearson, Business Owner

 

“The Leading Change program has changed my life in a profound way. It is an intense program asking students to be courageous and to dig deep to look at their fear and then transform that fear into power. I thought since I had been through years of intense counseling and many other coaching programs that I knew my motivators. It turns out I was close but then with Alicia’s probing and kind of proding, she brought me to be very clear on the specific fear that was holding me back so I could come to the other side of fear: standing in your power; standing in leadership.

Coming into focus with my fear and being very specific about how it feels and how it has affected my life has allowed me to step back and notice others fear and to have compassion and love toward them as they too identify and notice behaviors that stem from fear. This has allowed me to choose to remain in my own center, notice their fear and how it shows up for them and not be affected by their fear. I can notice and choose my own behaviors that now are generated from a place of love and power versus being generated by fear.

Alicia is a talented, fun, spiritually and practically grounded coach and mentor. While guiding me in the deepest way with honor and respect she also teaches me to laugh at my human-ness and play with new experiences. She is one of the most gifted coaches I have ever had the honor to work with.”

Ann Marie Archer, Business Owner

 

New Leading Change program starts July 24th. Click here for more information or call us at (512) 989-2230.