Coaching Tips for Managers: Coaching is a Repeating Relationship Cycle

Step 1: Valuing

Valuing the employee assigns worth and importance to that person and must be present to begin the relating process.

 

Step 2: Hearing
Hearing the employee goes beyond the obvious auditory hearing and even beyond the use of listening skills. It is translating what is said into what is meant. It is hearing with compassion.

 

Step 3: Understanding
Understanding the employee is a choice made by you to place importance on and know the significance of what has been heard by you and ultimately meant by the coach-ee.

 

Step 4: Reacting
Reacting is an inevitable, natural and unfiltered internal response to what is understood by you about the client. Your reactions must however, into appropriate and accepting responses. As Stephen Covey would say, “There is a gap between reacting and responding.”  That gap is accepting.

 

Step 5: Accepting
Accepting is the choice to receive a person gladly, without disapproval, blinding judgment or compromise of our own personal integrity. It does not mean to endorse, buy into or agree with whatever is being received.

 

Step 6: Responding
Responding is the external relating step. All the others are internal, but filter the actual responses made to the client. 

 

Step 7: Honoring
Honoring the employee by showing that person respect through every step of the relating cycle and the entire coaching process is the filter through which all relating activities and phases must be screened. Honoring confers distinction on a client, and shows your desire to give credit to them.


Relationship Building is a continuous cycle.

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