Assumptions can be the downfall of an otherwise great manager-coach. It’s easy to think we know what someone needs or we know what someone will say. I have discovered that when I ask a few more questions I am much less likely to make this mistake. If this is you, here are several questions to add to your tool kit.
Questions for clarity- Eliminate assumptions
1. What do you mean by that?
2. It seems as if you are saying ________? Did I get that right?
3. Say more about that?
4. How is this different?
5. Anything else about that?
6. What do you think it could be?
7. Tell me more.
8. What else?
